Shipping & Returns

Rules for refunds and exchanges
Cancellation rules:
You can get a full refund if you cancel your order within 3 hours of submitting it.
Apply for cancellation of the order within 36 hours after receiving the tracking number. You can receive 80% of the value of your order as a refund.
Cancellation requests more than 36 hours after receipt of the tracking number will not be accepted.

Order change rules:
If the amount of goods changes, according to the actual amount of the order to make up or refund.
Before receiving the tracking number, you can contact the customer service of the website through email or Whats App.
If you request to change the order within 36 hours after receipt of the tracking number, we will charge 30 USD for re-mailing.
The order cannot be changed 36 hours after receiving the tracking number.
Orders are customized by individuals. No changes or cancellations are accepted from the time of payment.

You can contact us if you have any questions.
Customer Service Email：ai.shoes.service@gmail.com